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Whether you have a question about your order, need sizing advice, or want to know more about one of our pieces — a real member of our team will read your message and get back to you personally.
No bots, no automated responses. Your message goes straight to our team — and we'll reply in plain English with a proper answer.
The best way to reach us for any detailed query — orders, returns, size advice or product questions
Check the status of your delivery directly from your account, any time
Not sure which size or style suits you? We'll help you find the right fit before you buy
Straightforward, no-hassle returns — we make it as simple as possible
Fill in the form below and we'll get back to you within 24 working hours. If your query is urgent — for example, regarding an imminent delivery — you're welcome to email us directly.
We'll only use your email to reply to your message
Optional — only needed if your query relates to a specific order
🔒 Your personal data is handled securely and never shared with third parties. Privacy Policy →
Prefer to get in touch directly? Here's everything you need:
For detailed queries — orders, returns, size advice or anything else you need answered properly.
contact@secretelles.comWe ship across the UK, Ireland and Europe. Free delivery on orders from £110.
View delivery information →You have 30 days from receipt to return or exchange. Simple, clear and straightforward.
View returns policy →Every message we receive is a sign of trust — and we take that seriously. Your satisfaction isn't a target. It's where we start.
— The Secretelles TeamQuick answers to the questions we hear most often — so you don't have to wait:
All orders are dispatched within 1–2 working days. Estimated delivery times:
Free delivery on orders from £110. Full delivery information →
We've built an interactive size calculator that converts your measurements into EU, UK and US sizes in seconds — covering bras, knickers, bodies and nightwear.
If you're still unsure after using it, our team is happy to give you a personal recommendation. Go to the Size Guide →
Yes — you have 30 days from the date of receipt to return or exchange any item. Items must be returned unworn, in their original condition, with all tags attached.
To start a return, email us at contact@secretelles.com with your order number and we'll walk you through the process.
Absolutely. All transactions are SSL-encrypted and we never store your card details. Our data practices comply with UK GDPR and EU data protection regulations.
Your privacy is taken seriously — not just ticked off a list.
We've put together a full care guide covering handwashing, drying, storage and the mistakes most worth avoiding — so your pieces stay beautiful for longer.
Every order is packaged with care — presentation matters to us. If you'd like to add a personal note or enquire about a gift card, just drop us an email and we'll sort it out.
Use the form above or email us directly at contact@secretelles.com. We reply within 24 working hours with a proper, personal response.
Good customer service shouldn't be a surprise. Here's what you can expect every time:
Our team handles messages Monday to Friday, 9am–6pm (Central European Time). Messages received over the weekend or on bank holidays are picked up on the next working day. We aim to reply to every message within 24 working hours.
Browse our collection or use our size guide to shop with confidence — and drop us a line any time you need a hand.
Shop the Collection Size Guide
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